FAQs

  1. How much is it for delivery?

    Delivery is just £3.75. If your order is more than £50 then delivery is free.
  2. How long will it take for my order to arrive?

    Stock-depending, your order should be with you in approximately 5 working days. If you need delivery in a hurry please use our 48 Hour delivery service which is £6.95 (Monday - Friday only); If your order is received by 12 noon it will be delivered within 48 hours. Please read our delivery information for further details.
  3. Do you deliver overseas?

    Yes we can but there would be additional delivery charges. Please call or email us together with a destination address and we will contact you to let you know how much delivery would be.
  4. What if I need to return a product?

    If you are not happy with your chosen product, you may return them to us in perfect unused condition within 28 days of receipt. Postage costs will not be reimbursed unless the goods are faulty. Please see our returns procedure here.
  5. What is your most popular fragrance?

    It varies according to the seasons, but Lemongrass & Verbena and Celebration are our two bestselling fragrances.
  6. My candle is smoking why is this?

    Candles need to be looked after to ensure they burn correctly. If you leave the wick untrimmed or place your candle in a draught, your candle may start to smoke. Please see our page on candle care for further information.
  7. When I blow out my candle it emits black smoke?

    Always use a candle snuffer to extinguish your candle, this will prevent your candle smoking.
  1. My candle has a lot of wax left around the sides of the glass?

    The first time you burn your candle, you will need to ensure that an even wax pool has been created to the edge of the glass. This creates the candle memory for the life of your candle. If you extinguish your candle before the complete wax pool has been created, your candle will tunnel creating an outer rim of wasted wax Please see our candle care page for further information.
  2. What type of wax do you use in your candles?

    We use a blend of refined mineral wax in our candles, which offers the best scent diffusion and burn performance.
  3. How many reeds do I use with my reed diffuser?

    We would recommend no more than 5 reeds, the more reeds you use the quicker your fragrance will diffuse.
  4. The fragrance from my reed diffuser isn’t as strong as it was, what should I do?

    If you invert the reeds in your diffuser vessel every two weeks, this will refresh the scent diffusion naturally. See our reed diffuser care page for further information.
  5. What are the symbols of the packaging of your products?

    As of 1st June 2015 there are new rules within the EU for the labelling and packaging of home fragrance products, known as Classification, Labelling and Packaging Regulations. Some fragrances can be irritants or allergens or possibly dangerous to the environment if not disposed of correctly. The labelling ensures that if there is a known issue with an ingredient, the consumer is aware of this at the point of sale. It is similar to the warning symbols on food packaging which alert people if a product contains nuts or dairy.
  6. Would you be interested in a stall at a Christmas Fair or local show?

    Unfortunately we do not sell at any local fairs or show. If you are interested in buying candles for a show please email info@lowerlodgecandles.com or call 01428 647876 for more details.