Privacy Policy

Please read our Privacy Policy which forms a part of these terms and conditions and governs your visit to this site.



Lower Lodge Candles Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Lower Lodge Candles Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Lower Lodge Candles Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you."The limitations of liability in these conditions shall apply equally for the benefit of Lower Lodge Candles Limited and any other associated company of Lower Lodge Candles Limited as if references to Lower Lodge Candles Limited included references to each such associated company." While Lower Lodge Candles Limited uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Lower Lodge Candles Limited will not be responsible for any errors or omissions or for the results arising from the use of such information. While Lower Lodge Candles Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, Lower Lodge Candles limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. Lower Lodge Candles Limited does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Lower Lodge Candles Limited. The entire liability of Lower Lodge Candles Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Lower Lodge Candles Limited will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Lower Lodge Candles Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Lower Lodge Candles Limited. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

When you provide us with information through this website ("this site") we do respect your privacy. This privacy policy sets out how "Lower Lodge Candles Ltd" uses and protects any information that you give "Lower Lodge Candles Ltd" when you use this website and enables you to understand the type of information we collect and how we use that information. Your visit to this site is subject to our privacy policy and our terms and conditions.

"Lower Lodge Candles Ltd" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

"Lower Lodge Candles Ltd" may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2011.

1. Information Collection

a) We do not collect personally identifiable information about you unless you provide it to us directly or through a third party. If you decide to complete a registration form to use this site, you may be asked to provide contact information such as name, email address, postal address and telephone number. In addition we may ask you for your favourite fragrance types, or other similar information, so we can keep you informed of new product launches or promotional offers which may be of interest. If you then decide to place an order your delivery and billing address will be required as well credit card details.

b) We do not collect or request any sensitive personal information with relation to race, gender, ethnic origin, religious beliefs, political opinions or physical or mental health or similar such information. So please do not provide us with any such information.

c) We do try to keep an accurate record of any personal information you have submitted to us through this site. However we do not assume responsibility for confirming the continued accuracy of your personal information. If you would like to update your file with us, you may change the information accordingly by emailing us at

d) You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Lower Lodge Candles Limited, Lower Lodge, Vann Road, Haslemere, Fernhurst, Surrey, GU27 3NH.

2. Use of data

A) If you have chosen to provide us with your contact information by registering on this site, or by placing an order or emailing our customer services department, then we may provide you with relevant announcements concerning the Lower Lodge Candle Ltd website or contact you by phone or email regarding your email or an order placed on our site. It may be that you have enquired about a delisted product or would like ingredient information concerning a fragrance. To respond accordingly to your enquiry we will have to contact you and this will ensure we provide you with a high level of customer service.

b) We may use the information provided to improve our products and services and inform you of relevant offers or new products which may be of interest to you. In addition we may periodically send you our newsletter if you have opted to receive our promotional mailings. We may use the information to customise the website according to your interests. If you do not tick the opt-out box, we will assume that you have indicated your consent for us to use this data and contact you from time to time. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

c) We may use some of the information you provide to us in aggregate (non-personally identifiable) form for internal company use only. We may generate statistics or use the information to help develop products or create new marketing plans.

3. Third Parties

a) We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you give your consent for this to happen.

b) Legal requirements – We may disclose information, including personally identifiable information, we deem necessary to comply with any applicable law, regulation, legal process or governmental request.

c) Service Providers – We may retain other companies to carry out operations consistent with our privacy policy on your behalf such as web hosting companies or credit card processing companies. These third parties may be granted access to personally identifiable information to perform their operations but may not use it for any other purpose.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you have any questions regarding security at Lower Lodge Candles Ltd, please contact us at

5. Links

This site may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over the content of such sites. Therefore, we are not responsible for the privacy practices of other websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. We suggest you read the privacy policy section of all other sites you visit.

6. Under 18

If you are under 18 years of age, you may browse our website but you may not provide any personal information to us. You cannot register or make a purchase. Please seek guidance from a parent or responsible adult if you have any questions or concerns about this site.

7. Cookies, IP addresses, Tracking Technology.

a) Cookies - A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie then helps analyse web traffic or lets you know when you visit a particular site. The cookie will remain on your computer’s hard drive until you decide to remove it. Cookies allow web applications to respond to you as an individual and tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

b) We may use IP addresses to track traffic patterns and gather demographic information for aggregate use in addition to enabling us to identify trends. We use these to help identify which pages are being used and analyse web traffic data and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We have taken great care to ensure that your visit to Lower Lodge Candles Ltd is an excellent experience and that your privacy is always respected. If you have any questions, comments or concerns about our privacy policies and practices then please contact us by emailing us at
Copyright Lower Lodge Candles Ltd 2011.