Privacy Policy

Please read our Privacy Policy below which forms a part of the Lower Lodge Candles Ltd Terms & Conditions.

This Privacy Policy seeks to explain why we request personal data, your ownership of this data, how we intend to use it, and your right to privacy.

1. Information Collection

a) We do not collect personal or identifying information about you unless you provide it to us directly. If you decide to complete the registration form to use this site, subscribe to our newsletter, or sign-up to other loyalty programmes, you may be asked to provide contact information such as name, email address, postal address and telephone number.

b) If you decide to place an order using our website, you may have to enter your delivery and billing address if you have not done so during the registration.  Your payment details will be requested during checkout, however these will be controlled and processed by the designated payment provider. 

c) We do not collect or request any sensitive personal information with relation to race, gender, ethnic origin, religious beliefs, political opinions or physical or mental health or similar such information. Please do not provide us with any such information.

d) We try to keep an accurate record of any personal information you have submitted to us through this site. However, we do not assume responsibility for confirming the accuracy of your personal information. If you would like to update any information that you have provided, you may change it at any time by logging into your Lower Lodge Candles account, or by emailing us at info@lowerlodgecandles.com.

e) You are the owner of any personal data you provide to us. You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of this information, please write to: Lower Lodge Candles Limited, Lower Lodge, Vann Road, Haslemere, Fernhurst, Surrey, GU27 3NH. Please allow up to 28 working days for us to gather and collate this information before we respond to you.

2. Use of data

a) If you have chosen to provide us with your contact information by registering on this site, by placing an order or otherwise, we may use it to contact you. Your contact details will be used for sending order confirmations or other information relating to your order.  

b) We may use contact information that you have provided for correspondence purposes. For example, you may have enquired about a de-listed product or requested information about how to use your product. To respond accordingly, we will have to contact you, usually via phone or email. This contact information will ensure that we provide you with an elevated level of personal customer service.

c) During the website or newsletter registration process, you will be prompted to opt-in or opt-out of our mailing list. If you choose to opt-out, your information will not be maintained for Newsletter related purposes, however it may be used for other purposes as listed above. If you choose to opt-in, we will assume that you have given consent for us to use your data to contact you via Newsletter. You may opt-out of the newsletter at any time using your Lower Lodge Candles account, or by clicking the ‘unsubscribe’ link at the bottom of our newsletter.

d) Billing and payment information will only be used during the checkout process and is managed by the chosen payment provider. 

e) We may use certain information for internal company use. We may generate statistics or use the information to help develop products or create innovative marketing campaigns. However, this process will not involve any personal data, all of which will be removed before processing.

f) If you have provided us with your telephone number during the website registration process (optional), this may be provided to the courier in the event of any problems with your delivery. We may also use the telephone number provided to contact you if urgent contact is required, and no email response has been received.

g) We will only keep your data for as long as we deem necessary i.e. along as you are a website registrant or subscribed to our Newsletter or other loyalty programme. You may receive occasional correspondence from us asking to reconfirm that you are happy for us to keep your data on record.

3. Third Parties

a) We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

b) Legal requirements – We may disclose information, including personally identifiable information, if we deem it necessary to comply with any applicable law, regulation, legal process or governmental request.

c) Service Providers – We may use other companies to carry out operations consistent with this privacy policy on our behalf, such as web-hosting companies or credit card processing companies. These third parties maybe granted access to personally identifiable information to perform their operations but may not use it for any other purpose. Any such company will have their own Privacy Policy which governs the use of this data which will function in conjunction with our own within the context of your web-order.

4. Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure of personal information, we have taken adequate measures to safeguard and secure the information we collect online and in our shops. If you have any questions regarding security at Lower Lodge Candles Ltd, please contact us at info@lowerlodgecandles.com.

5. Links

This site may contain links other websites e.g. our social media pages. However, once you have used these links to leave our site, you should note that we do not have any control over the content of such sites. Therefore, we are not responsible for the privacy practices of other websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. We suggest you read the privacy policy section of all other sites you visit.

6. Age Restrictions

a) If you are under 18 years of age, you may browse our website, but you may not provide any personal information to us. You cannot register or make a purchase. Please seek guidance from a parent or responsible adult if you have any questions or concerns about using this site.

b) You may make purchases in our shops, since this does not require personal information, however you may not use us in-shop facilities to provide personal details i.e. Newsletter registration.

7. Cookies, IP addresses, Tracking Technology.

This section relates only to www.lowerlodgecandles.com

a) Cookies - A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added, and the cookie then helps analyse web traffic or lets your computer know when you visit a site. The cookie will remain on your computer’s hard drive until you decide to remove it. Cookies allow web applications to respond to you as an individual and tailor themselves to your needs, likes and dislikes by gathering and remembering information about your preferences e.g. zoom settings.

Overall, cookies help us provide you with a better website. A cookie in no way gives us access to your computer or any information about you.

You can choose to accept or decline cookies. You will be prompted to accept or decline cookies on your first visit to the website.

b) We may use IP addresses to track traffic patterns. We use these to help identify which pages are being used and analyse web traffic data and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Any personal data is removed before processing.

8. Privacy

When you choose to share personal information with Lower Lodge Candles Ltd, we respect your privacy. This privacy policy sets out how Lower Lodge Candles Ltd uses and protects any information that you submit to us when you use this website or enter our shops. This policy enables you to understand the type of information we collect and how we use that information. Your visit to this site is subject to both our Privacy Policy and our Terms & Conditions.

You are the owner of any personal data you provide to us and have the right to access this information at any time, as stated above.  If you would like a copy of your information file, please write to: Lower Lodge Candles Limited, Lower Lodge, Vann Road, Haslemere, Fernhurst, Surrey, GU27 3NH. Please allow up to 28 working days for us to gather and collate this information before we respond to you.

Lower Lodge Candles Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lower Lodge Candles Ltd may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We have taken great care to ensure that your visit to Lower Lodge Candles Ltd is an excellent experience and that your privacy is always respected. If you have any questions, comments or concerns about our privacy policies and practices then please contact us by emailing us at Info@lowerlodgecandles.com.

This policy is effective from 21st May 2018.

Copyright © Lower Lodge Candles Ltd 2018.